Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jiwel ("jiwel," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access or use the jiwel online gaming platform available at https://jiwel.app and all associated services (collectively, the "Platform").

jiwel is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as other applicable data protection and privacy laws.

By registering an account on jiwel or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and close your account.

2. Information We Collect

jiwel collects personal information that is necessary to provide you with a safe, secure, and compliant gaming experience. The categories of information we collect include:

2.1 Registration and Account Information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address and mobile number
• Username and encrypted password
• Residential address (city, province, country)
• Nationality

2.2 Identity Verification (KYC) Documents:

• Government-issued photo ID (e.g., Philippine passport, driver's license, PhilSys National ID, UMID, SSS ID)
• Proof of address documents (e.g., utility bill, bank statement, barangay certificate)
• Proof of payment method ownership (e.g., GCash or PayMaya account screenshot)
• Source of funds documentation where required by applicable regulations

2.3 Financial and Transaction Data:

• Deposit and withdrawal history
• Payment method details (e-wallet account names, bank account references)
• Transaction amounts in Philippine Peso (PHP)
• Bonus and promotional activity records

2.4 Gaming Activity Data:

• Game history, bet amounts, and outcomes
• Session duration and frequency of play
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

2.5 Technical and Device Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform access logs and timestamps

2.6 Communications Data:

• Records of your communications with jiwel customer support
• Feedback, complaints, and survey responses

3. How We Use Your Information

jiwel uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your jiwel account, including verifying your identity and age.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the features of the jiwel Platform.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including AML/KYC obligations, tax reporting requirements, and gaming regulatory requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming behavior, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and security of the jiwel Platform.
• Marketing Communications: To send you promotional offers, bonuses, and updates about jiwel, where you have provided consent to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

jiwel processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms and Conditions you agreed to upon registration, including providing gaming services and processing payments.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML/KYC requirements and gaming regulatory obligations.
• Legitimate Interests: Processing is necessary for jiwel's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Sharing Your Information

jiwel does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist jiwel in verifying player identities and screening for financial crime risks.
• Technology and Infrastructure Providers: Cloud hosting, data storage, and platform technology providers who process data on jiwel's behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities where disclosure is required by law, court order, or regulatory directive.
• Professional Advisors: Legal counsel, auditors, and other professional advisors where necessary for the conduct of jiwel's business.

All third parties with whom jiwel shares personal data are required to handle such data in accordance with applicable data protection laws and jiwel's data processing standards.

6. Data Retention

jiwel retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and KYC records are retained for a minimum of five (5) years following account closure, in accordance with AML regulatory requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical logs and device data are retained for up to twelve (12) months.

Upon expiry of the applicable retention period, jiwel will securely delete or anonymize your personal data in accordance with its data disposal procedures.

7. Cookies and Tracking Technologies

jiwel uses cookies, web beacons, pixel tags, and similar tracking technologies on the Platform. These technologies help us:

• Keep you logged in to your jiwel account during your session
• Remember your language and display preferences
• Analyze how players use the Platform to improve performance and user experience
• Detect and prevent fraudulent activity and unauthorized access
• Deliver relevant promotional content where you have consented to receive it

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiwel Platform. Essential cookies required for the Platform to function cannot be disabled.

8. Security of Your Data

jiwel implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jiwel Platform
• Encrypted storage of passwords and sensitive account credentials
• Restricted access to personal data on a strict need-to-know basis among jiwel staff
• Regular security assessments and vulnerability testing of Platform infrastructure
• Two-factor authentication options for account access
• Continuous monitoring for suspicious activity and unauthorized access attempts

While jiwel takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your jiwel account credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.

9. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by jiwel:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected and processed, which this Policy fulfills.
• Right to Access: You may request a copy of the personal data jiwel holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiwel's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact jiwel's Data Protection Officer using the contact details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days.

10. Children and Minors

The jiwel Platform is strictly intended for individuals who are at least twenty-one (21) years of age. jiwel does not knowingly collect personal data from persons under the age of 21. If jiwel becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account on jiwel or provided personal data to us, please contact our support team immediately so that we can take appropriate action.

11. Third-Party Links

The jiwel Platform may contain links to third-party websites or services for informational purposes. jiwel is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to information collected by jiwel through the Platform.

12. Changes to This Privacy Policy

jiwel reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. Where changes are material, jiwel will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. Your continued use of the jiwel Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how jiwel protects your data.

13. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jiwel's data processing practices, please contact our Data Protection Officer:

• Data Protection Officer: jiwel Data Protection Office
• Email: [email protected]
• General Support: [email protected]
• Response Time: We aim to respond to all privacy-related inquiries within 72 hours.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by jiwel.